Princess Royale Oceanfront Resort

This place is disgusting. I was excited because I booked a regular room and they upgraded me to a condo. What a terrible mistake. There were ants all over the kitchen and they were coming from a locked cabinet that we do not have access to in the kitchen. Apparently the staff does not have a key either. While I understand that ants are not entirely their fault, the way it was handled was poor. I called room service and it took them 2 1/2 hours to get someone up to look at it. What a waste of my time because by the next morning they were back. And there were hundreds of them. When I called the front desk she said “I tried to compensate you yesterday” by giving me $60 in room credits. Well the $60 in room credits doesn’t make up for the hundreds of dollars I had to spend eating out because we could use the kitchen. I have 3 kids including a baby, so going out to eat isn’t exactly convenient for every meal. I can’t imagine what it’s like when it’s the busy season here.

Attended a special event held at the Princess Royale. Clean rooms, with a sitting area separate from the bedrooms. Living room has a sleeper sofa in addition to two queen size beds. Kitchen had microwave, refrigerator, kitchenware for four and a table for two. Free WI-FI and cable TV. Staff very friendly. It was a catered event and the food was good. Parking is a little tight, but adequate. Not the best view from our room but a small balcony was attached. Indoor pool, hot tub and restaurant located inside resort. Unfortunately not the quietest but understandable as the resort is kid friendly.

Overall I thoroughly enjoyed my stay at Princess Royale. I called a couple times before arriving, with questions about my stay and the staff members I spoke with were able to answer all my questions and were very kind. Upon arrival, the young lady that checked me in was very nice and check in was quick and easy. The room itself was very nice, we booked a newly renovated double queen suite, the updated looked was a plus. Nice living area with TV, kitchenette with full size refrigerator, small table to eat at, mini stove top, and dishes/pots and pans were available. Bathroom was nice and the room itself was spacious enough for myself, my boyfriend and our 2 year old. Our room overlooked the atrium and pool which was nice. The 1 and only issue I had was that our room could've been cleaned with a little more detail. It was clean for the most part but there was hair left behind in some areas of the bathroom and a little bit of sand on the chair in the bedroom. If not for that I would've given the room itself 5 stars instead of 4. The pool area was nice it was bigger than I expected. And the doors near the pool lead right outside to the beach which was extremely convenient.
Housekeeping was fast and efficient when I called for blankets and towels and the hotel itself is perfectly positioned near everything. Close to the boardwalk and a bunch of different restaurants and sits right on the beach. We went after labor day so there weren't alot of people or children and the weather was perfect. I would definitely recommend this resort to anyone and stay again.